Phillip Townsend Associates

Improvement Workshops

Performance Improvement Workshops (PIW) are offered as a follow-up activity to industry Benchmarking studies. A key goal of Phillip Townsend Associates's Benchmarking programs is to identify and quantify the gaps of individual producers. These studies provide producers with a thorough evaluation of their business strengths and weaknesses compared to their peers. The next step is to act on these gaps.

The Performance Improvement Workshop advances the process from gap identification to action. We supply an experienced group of facilitators for the Workshop. They work with your business team to:

• Validate the issues that have been identified by the benchmark
• Prioritize the gap areas to work on based on criteria established in the workshop cost reduction, quality improvement, etc.
• Identify and evaluate options for undertaking improvement initiatives
• Establish reasonable goals for the business
• Develop a plan to move forward on the key gaps in cost and performance
• Monitoring of the plan's progress and impact can be conducted by the business supporting the project or jointly with Phillip Townsend Associates

At the end of the process, your organization has a coherent and clearly defined plan and an assigned set of responsibilities for improving your cost position and performance.