What We Do

Phillip Townsend Associates provides a full range of benchmarking services to companies throughout the world. Our benchmarking services fall into two general categories:

  1. Industry-Focused Benchmarking
  2. Intra-Company Benchmarking

We are experts at custom designing benchmarking programs that enable our clients to compare their performance and costs with a participating field of competitors (Industry-Focused) or within their own enterprise (Intra-Company). Our goal is always to provide accurate and comparable metrics by which decisions can made to improve performance in terms of profitability, efficiencies, allocation of resources and shareholder return.

We furnish our Clients with:

  • Custom designed, and defined, comparison of selected performance and cost data
  • Data collection tools (our proprietary TABS® system)
  • Data validation checks
  • Custom designed reports and data analysis tools for management
  • Presentation of data comparison and significance

We design benchmarking across entire business units and a company's entire scope of operations. Our clients determine the level of detail that is targeted in all of our projects. Among the most commonly addressed operating functions are:

  • Manufacturing and Assembly
  • Supply Chain (including Logistics, Purchasing and Global Sourcing of Materials)
  • Sales, Marketing & Distribution
  • Product Servicing & Technical Support
  • Research & Development
  • G&A and Indirect Cost Centers
  • Research & Development (including exploration)
  • Revenues & Margin Ratios
  • Labor Costs (including health care and benefits for employees/retirees)
  • Energy consumption & allocation
  • Environmental and safety compliance

Phillip Townsend Associates Inc.

523 North Sam Houston
Parkway East, Suite 500
Houston, Texas 77060

Phone: (281) 873-8733
Fax: (281) 872-4914
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